Walker Partnership (Scotland) LLP

"IFA UK Accountancy Practice of the Year 2009.  Where accuracy, honesty & value come first."

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Course Title: Quality Circles Workshop

Duration:  2 days
Designed for:

Anyone who has to manage the quality of service provided within their area of work or their organisation.
Course Objectives:

By the end of the course trainees will have the tools by which to introduce an effective Quality Circle initiative to their area of work or organisation
About the Course:

The key resource of any organisation is the people within it. It is people who create the systems, processes and procedures which provides the products and services which, it is hoped, will fulfil the needs and expectations of Customers.

Quality Circles provide the forum through which the organisation gains access to the creative and problem solving talents of it’s people. The workshop will show participants how the effective development and deployment of Quality Circles will benefit any ‘Quality’ initiative.
Course Content:

  • What Is A Quality Circle ?
    		•
  • Where Circles ’fit’ within a Quality Initiative
  • Format of successful Quality Circles
  • Successful frameworks
  • Roles within the Circles

  • What Do Quality Circles Do?
    		•
  • The Tools and Techniques
  • Problem Definition
  • Problem Solving
  • Communication & Presentation skills
  • Teamwork

  • Managing And Co-Ordinating Circle Activity
    		•
  • Managing teams
  • Project Planning
  • Overcoming internal ‘barriers’

  • Maintaining Focus And Providing Support
    		•
  • The need for recognition
  • Ways of providing recognition

  • Developing Plans For Action
    		•